General Queries
This section covers the Hypebrid™ brand purposes, what makes our bottle unique, and detailed features of our bottle, including its ability to keep drinks cold for 24 hours and hot for 12 hours, hand wash recommendations, non-microwavable instructions, and our commitment to using recyclable materials.
What Does the Brand Hypebrid™ Mean?
Hypebrid™ represents the fusion of "hype" and "hybrid." Our brand embodies the excitement of new beginnings and the blend of various elements that empower personal growth, resilience, and storytelling. We are dedicated to creating a community where individuals can share their journeys and inspire one another.
What Makes Your Bottle Different from Others?
We are not just a bottle company. We are two individuals who understand the power of storytelling, discipline, and hard work. Our bottle is a tool designed to help you capture your journey, document your transformation, and share your story with a community that values resilience and growth. Unlike other bottles, ours is crafted with the purpose of supporting your personal development.
How Long Does the Bottle Keep Drinks Cold?
Our bottle is designed to keep your beverages cold for up to 24 hours. Whether you’re heading to the gym, going for a hike, or just need a refreshing drink throughout the day, our bottle ensures your water stays icy cold.
How Long Does the Hypebrid™ Bottle Keep Drinks Hot?
Our bottle can keep your drinks hot for up to 12 hours, making it perfect for those long days at work or out and about.
Can I Wash the Bottle in a Dishwasher?
To maintain the quality and longevity of your Hypebrid™ bottle, we recommend hand washing only. This helps preserve the insulation and the integrity of the materials.
Can I Put the Hypebrid™ Bottle in the Microwave?
Please do not place your bottle in the microwave. The materials used are not suitable for microwave use and could be damaged.
Is the Bottle Environmentally Friendly?
Yes, we are committed to sustainability. Our bottles are made from recyclable materials, ensuring that when you choose Hypebrid™, you’re making an environmentally friendly choice.
Shipping & Delivery
You will find details about our shipping policies, including free shipping across Australia, the absence of international shipping (for now), tracking your order, expected delivery times (3-7 business days), and how to contact customer support for any shipping inquiries.
Where Do You Ship?
We currently ship across Australia. At this time, we do not offer international shipping, but we are working on expanding our capabilities to serve more global customers soon.
Is There a Shipping Fee?
We are pleased to offer free shipping on all orders within Australia. There are no hidden fees or additional charges.
How Can I Track My Order?
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. Use this number to monitor the status of your shipment and know exactly when to expect your Hypebrid™ products.
How Long Will Delivery Take?
Standard delivery times range from 3-7 business days, depending on your location within Australia. Please allow extra time for delivery during peak seasons or if you are located in a remote area.
Who Can I Contact for Shipping Support?
If you have any questions or need assistance with your order, please contact our customer support team at support@hypebridco.com We are here to help and ensure your experience with Hypebrid™ is seamless and enjoyable.
Refund & Returns
Outlined our refund policy, which includes eligibility for refunds on defective products or incorrect items within 28 days of delivery. It also provides instructions on how to request a refund, the processing time for refunds, and contact information for support related to refunds and returns.
What Is Your Refund Policy?
We offer refunds for products that are defective or if anything is wrong when it first arrives. You have up to 28 days (4 weeks) from the date of delivery to request a refund. If more than 28 days have passed since you received your purchase, we unfortunately cannot offer you a refund.
How Do I Request a Refund?
To initiate a refund, please contact our customer support team at support@hypebridco.com. Provide your order number, a description of the defect or issue, and any relevant photos. Our team will review your request and guide you through the next steps.
How Long Does It Take to Process a Refund?
Once your refund request is approved, we will notify you via email. The refund will be processed to your original method of payment. Please allow up to 10 business days for the refund to appear on your account, depending on your bank or credit card issuer.
What Items Are Eligible for a Refund?
Refunds are available for defective products or items that are wrong upon arrival. Unfortunately, we cannot offer refunds for products that have been used, altered, or damaged due to misuse.
Who Can I Contact for Refund Support?
If you have any questions or need assistance with the refund process, please contact our support team at support@hypebridco.com. We are here to help and ensure your experience with Hypebrid™ is satisfactory.
wanna get in touch anymore?
If you have any questions that aren't covered in these sections, please don't hesitate to reach out to our customer support team. We are here to help and ensure your experience with Hypebrid™ is seamless and enjoyable. Contact us at support@hypebridco.com.