Frequently Asked Questions
How can I track my order?
You can track your order by entering your order number and the email address used during purchase in the form above. Click "Track Order" to get real-time updates on your shipment.
I haven't received my order confirmation email. What should I do?
lease check your spam or junk folder first. If you still cannot find the confirmation email, contact our support team at support@hypebrid.com for assistance.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact our support team as soon as possible. If your order has not yet shipped, we will do our best to update the address for you.
What should I do if my order is delayed?
While we strive to deliver orders on time, sometimes delays can occur. Please check the tracking information for updates. If your order is significantly delayed, contact our support team for assistance.
How do I cancel my order?
To cancel your order, please contact our support team immediately. If your order has not yet been processed, we will cancel it and issue a refund.
What if my order arrives damaged?
If your order arrives damaged, please take photos of the damage and contact our support team at support@hypebrid.com. We will assist you with a replacement or refund.